Terms and Conditions
Overview
These Terms & Conditions apply to all purchases made through the Marumisoshiru website. By placing an order with us, you agree to the terms outlined below.
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Products
All products sold by Marumi are food items. Product descriptions, images, and information are provided for general guidance only. We make every effort to ensure accuracy, but slight variations may occur due to the nature of handmade and natural ingredients.
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Orders
• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel an order at our discretion
• Once an order has been confirmed, it cannot be modified or cancelled
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Pricing & Payment
• All prices are listed in GBP (£) unless otherwise stated
• Prices include applicable taxes where required
• Payment must be made in full at the time of purchase
• We reserve the right to change prices without prior notice
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Shipping
We aim to dispatch orders within a reasonable timeframe after confirmation.
Delivery times are estimates and may vary depending on location and external factors. Marumi is not responsible for delays caused by postal services, customs, or circumstances beyond our control.
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Returns & Refunds
Due to the nature of food products, we do not accept returns or exchanges unless the item is faulty or incorrect.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs. Approved refunds or replacements will be processed at our discretion.
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Allergens & Dietary Information
Our products contain ingredients derived from fermented foods and may include allergens such as soy and fish.
Customers are responsible for reviewing ingredient information and determining suitability for their dietary needs. Marumi cannot be held responsible for adverse reactions.
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Health Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Any references to wellness or health are for general lifestyle purposes only.
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Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Marumi and may not be used without prior written permission.
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Limitation of Liability
Marumi shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products, to the fullest extent permitted by law.
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Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Contact If you have any questions regarding these Terms & Conditions, please contact us via the form on our website.